By ordering through our online shop you agree to the following delivery terms and conditions.
Bread orders are delivered on Wednesdays and Fridays. Orders need to be placed by 1pm on Monday for delivery on Wednesday and by 1pm on Wednesday for delivery on Friday. Any orders placed after 1pm on Monday will not be delivered until the Friday. Similarly, any orders placed after 1pm on Wednesday will not be delivered until the following Wednesday. Please get in touch before ordering if you think you may have missed the deadline and we will see what we can do.
We can only accept orders through our online shop from customers providing a shipping address in England, Wales and the lowlands of Scotland. Orders are shipped on a standard service and delivery will be made any time between 9am – 5.30pm. When ordering, it is really important to provide instructions on a safe place to leave the parcel if you are not going to be in. We cannot unfortunately accept responsibility for parcels that go missing or are damaged once they have been delivered to the address provided if no delivery instruction was given when ordering.
Delivery to the Highlands in Scotland is not possible unfortunately due to the extra time it would take for the bread to arrive.
Please note, we do not deliver on weekends or over bank holidays. Online orders are also not monitored over the weekend period, so will be picked up on the Monday for processing. All orders are shipped using FedEx.
Cancellation of orders (excluding bread) can be made up until 10am the day before delivery. Unfortunately we cannot accept changes to bread orders after the 1pm deadline, as the loaves are made to order and if cancelled would therefore be wasted. Any cancelation of bread made after the 1pm deadline on the two order cut-off days will therefore not be refunded. Cancellations need to be made via email to firstname.lastname@example.org.
If you are unhappy with your purchase please get in touch within 7 days of receipt.
The products shipped from our online shop are packaged under our ‘Gleefully’ brand. All products are made by us in our separate gluten free bakery. Our company is registered in Bristol, England with registration number: 344817
When placing an order through our online shop your email address will be added to our newsletter list, so we can let you know about new products, offers and more. Please email us if you would not like to be included on this list. You can unsubscribe at any time – details can be found in the footer of a newsletter email.
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